Contact Us

Languages We Answer In

When you write to the team, expect a reply in English or French. Those are the two languages the support staff read and respond in, so feel free to draft your message in whichever one you are more comfortable with. That applies to questions about bonuses, account access, or anything else that comes up while you play.

Keeping Your Details Safe

Your message should never include financial information, passwords, or scans of identification documents. The form is not a secure channel for that kind of material, and sending it through poses an unnecessary risk. If you need to verify your identity or discuss a payment, the casino's own secure account tools are the only place to do that. Keep the form for general questions and everyday concerns.

Where to Find Help With Gambling

If you are struggling with gambling habits, the contact form is not the right destination. Reach out to a dedicated support organisation in your province instead. Many of these services operate around the clock and connect you with trained counsellors who understand what you are going through. They can also point you toward self-exclusion programs if you want a break from play.

You can find these resources through provincial health authorities or through the responsible-gambling section on the casino site itself. The team there can explain what tools are available, including deposit limits and time-outs, and help you set them up without judgment. Asking for help early is always the better path, and these organisations exist precisely for that moment.